Please contact our Service Desk
For a detailed overview, see in the area connection data.
You don't have an UniAccount (but a permission to use the VPN service), there is a special website to change the password:
We do not recommend updating to "Big Sure" yet.
According to Pulse Secure a working VPN-Client should be availabe in December.
The usage of the Pulse Secure Client from the Windows Store is not recommended, because it does not provide all funcionalities of our Client.
Uninstalling the Pulse Secure Client from the Windows Store:
Press the Windows-Button => Click the gear icon (Settings) => Click on Apps => Scroll down to "Pulse Secure (Pulse Secure LLC)" and uninstall it
Afterwards our Pulse Secure Client can be installed.
See routing table in terminal:
If there is an entry for
Pulse Secure: 18.104.22.168 (vpn.tu-dortmund.de)
or Forcepoint: 22.214.171.124 (stud.vpn.tu-dortmund.de)
then delete it:
Pulse Secure: sudo route -n delete 126.96.36.199
or Forcepoint: sudo route -n delete 188.8.131.52
open etc/hosts file. If there is an entry for
Pulse Secure: 127.0.0.1 vpn.tu-dortmund.de
bzw. Forcepoint: 127.0.0.1 stud.vpn.tu-dortmund.de
then please delete it.
no EAP key found for hosts 'ipsec.stud.vpn.tu-dortmund.de' - '[Uniaccount]'
please check if the /etc/ipsec.secrets file is correct. It should look as following:
[Uniaccount] : EAP [Password]
Also confirm that there is an empty space after the Uniaccount.