What is SSO?
SSO stands for Single Sign On as well as Single Sign Off and is designed to make it easier for you to use the university platforms. Thanks to SSO, all you need to do is log in for one platform. You are then automatically logged in on all other platforms when you want to access them.
I have a question about Moodle that is not answered in the FAQ list. What can I do?
If you have any questions that are not answered here, please contact the Service Desk
Please write to us using your UniMail, if possible.
Please give us as much information as possible. This includes, for example:
This will save time for everyone involved. Thank you!
Who is allowed to register on Moodle?
All persons with a UniAccount can log in via "Login mit UniAccount".
All persons with an account from the University of Duisburg-Essen or the Ruhr-Universität Bochum can log in via "UA Ruhr Login"
External users can apply for an account by sending an e-mail to firstname.lastname@example.org. Details can be found at [Can I use Moodle even if I do not have a UniAccount? ].
Can I use Moodle even if I do not have a UniAccount?
Yes, it is possible.
For persons without a UniAccount, who do not come from the UA Ruhr, moodle accounts can be created. These are best applied for directly by a person employed at TU Dortmund University. In any case, written confirmation from such a person is required.
Accounts inquiries please send to email@example.com.
For the account we always need first name, last name, an e-mail address and a date from which the account is no longer needed.
The E-Learning Service Team will contact you as soon as possible.
How do I log in to Moodle?
Go to moodle.tu-dortmund.de
Where can I log out?
You can log out at the top right next to your name. Please always make sure that you have logged out and close the current browser window.
How should I choose my browser settings?
Make sure you keep your web browser (e.g. Mozilla Firefox, Chrome, Safari) up to date and set it correctly. To use Moodle, you must allow cookies (important for the login process). Only then can you use the platform without restrictions.
Can I change the language in Moodle?
With a click on your name in the upper right corner of the page you will find the sub-item "Settings".
In the language settings you can choose between English and German.
If an individual course is displayed in English, then the teacher has set it that way. Unfortunately, you have no influence on this.
I have forgotten my password, how do I get a new one?
UniAccount: If you have forgotten your password for your UniAccount, please contact the ITMC Service Desk.
IMPORTANT: Bring a valid form of identification.
External account: as a user of an external account you can reset your password here.
How can I change my password?
UniAccount: Changing your password is not possible on Moodle. You can change your central UniAccount password in the ServicePortal. The changed password is then also valid for Moodle.
External account: Click on your name at the top. Under Settings > Change Password you can change your password.
How can I change or add to my personal data in Moodle?
Go to your name at the top and then to [Profile]. With a click on "Edit profile" you can adjust your data.
Note that not all data can be edited. There you can also upload a personal photo of yourself.
Who can create courses?
Any person with a Moodle account can create courses. Courses created by UniAccounts are created immediately.
Course requests from external accounts must wait for course review and confirmation. This can take up to two days.
How can I create a course?
Follow the path:
Navigation > Alle Kurse / Navigation > All courses
Here you will find the function "Neuen Kurs anlegen" / "Create new course"
How do I find courses?
Under "All courses" you can search for the course name using the course search.
To be able to distinguish courses with the same name, pay attention to the indicated teachers. In addition, you can see which semester the course is in by clicking on the course above under the name.
For LSF coupled courses, you will also find the link to the Moodle room on the course page in LSF.
How can I make my home page clearer?
You can customize your start page according to your wishes.
To do this, you must first activate the edit mode by clicking on [Edit my home page].
Your start page is divided into blocks that are either in the middle or in the right margin bar. You can delete a block by clicking on the gear icon in the upper right corner. If you are missing something on your start page, you can choose from different available blocks by clicking on [Add Block].
In addition, you can move the blocks by drag&drop if you keep pressed on the cross.
I am missing a course in my course overview. Why?
Possible reasons are:
Why don't I get any (/so many) messages about Moodle via e-mail?
Change your settings via:
Settings > System messages (Einstellungen > Systemnachrichten)
Also pay attention to the spam filters in your e-mail program!
What is the maximum size of a file that I can upload to a course?
The upper limit is 2GB, but can be set lower by teachers.
What is the course short name for?
The course short name is used to describe the course uniquely throughout the system. It is also sometimes used instead of the course name. Thus, it is important that this name is meaningful so that you can clearly assign which course it is.
The course short name must be fixed from the beginning and cannot be changed during the semester.
How do I get participants into my course?
There are different variants here:
How do I change the role of participants?
To change the role, go to "Participants" in the bar on the left. Here you will find a list of all users enrolled in the course, as well as their roles.
Click on the pencil icon to edit the role of the person in the row.
Be careful not to accidentally take the teacher role yourself!
How do I get into the course administration?
You go to the desired course, then on the gear icon at the top and then on "more..."
How can I change the current course format?
If you want to change the course format because another format might support your didactic concept better, you can go to "Edit settings" in the corresponding course.
There you can select a format under course format, the most commonly used formats here are the
Can two courses be combined?
No, there is no way to merge two moodle courses. However, you can of course add a second teacher to your course.
My course is not visible for participants. Why?
Under the course settings you can switch your course from "Visible" to "Hide". In the period where the room is hidden, you can edit it in peace and only other teachers can see the room. You can also turn off this feature after you are done by going back to "Show". While the course is hidden, the course name is displayed in gray instead of black.
Can I synchronize a course from LSF with Moodle?
The synchronization with the LSF also works with Moodle. For this you only have to log in with your UniAccount.
Under "Create courses from LSF" you can request the course. You can find this block on the page "All courses". You can also add it on your start page.
This will synchronize all accounts that are registered in LSF for your course with Moodle. However, this process can take up to a day, so you may not see your participants at the beginning.
Please note that users who are enrolled in a synchronized course cannot unenroll from the Moodle course on their own.
Export of the list of participants
To export the participant list of your Moodle course, you can proceed as follows:
How can I tell if an area/material is hidden from participants?
Hidden materials are displayed faded.
Can I also hide individual topic blocks/materials?
To do this, you need to turn on the editing function in the course, then you can hide entire topic blocks or individual materials using the eye icon.
Can I transfer Word texts into Moodle?
Yes, here it is important that you go via Ctrl + c and Ctrl + v, because the variant with the right mouse button does not work.
Is there training available for using Moodle?
Yes, they are available. You can apply for training courses for a minimum of 6 people at firstname.lastname@example.org .
Otherwise, the ITMC E-Learning Service Team provides general training.
How do I copy course data from an existing course into a new course?
To copy the course data of an existing course, you must first save the course content and restore it in the new course.
1. Procedure for saving:
Click gear icon on the top right and select Backup. In the following steps, Moodle will ask you what to save from the course. You can save the backup file locally on your computer.
2. Restore/Import procedure:You can restore the previously saved course using this function. Likewise, it is possible to insert content from an existing course into a new one.
How can I back up and restore a Moodle course or individual content?
1. Procedure for saving:
In the Settings block, under Course Administration, click Backup. In the following steps, Moodle will ask you what to save from the course. You can save the backup file locally on your computer.
2. Restore/Import procedure:
You can restore the previously saved course using this function. Likewise, it is possible to insert content from an existing course into a new one.
Is it possible for me to see my course from the students' point of view?
Yes, this is possible by clicking on the arrow next to your profile picture in the top right corner of your course and then selecting "Change Role".
How can I send messages to participants?
You can use the announcement/message forum for an e-mail message to all participants. The announcement/message forum is created automatically in every new course and is located in the first section of the course. In the role of the instructor, you can post here, which Moodle will send as an e-mail and then save as a forum post. These can then be viewed by participants at a later time. Even if the e-mail message does not reach the participant, they will still have access to important messages.
It is important to know that your contribution will always be sent as an e-mail. The option "Send immediately as e-mail" appears in the form. This refers to the timing, not the method. If you do not select this option, you will have about 5 minutes to review your contribution before sending it and adjust it if necessary.
Recipients of the e-mail are all users of a course, the instructors will also receive a copy of the e-mail.
How can I delete a course?
On the start page of your course you will find the link "Delete course" on the righ side under the gear.
If you select and confirm this link, your course will be deleted and moved to the recycle bin of the course area. It will remain there for 28 days and will no longer be visible to participants.
Before deleting the course, you should consider whether you still need the materials to use them again. Otherwise, they are very difficult to recover.
Why can't I select the associated faculty under "Category" when synchronizing with LSF?
In order to be able to select the corresponding faculty in the category, you must assign the corresponding faculty in the LSF of your course.
Can I set mails of the announcement forum (former message forum) as optional for participants?
You can change the Announcement Forum subscription settings by clicking on the forum and then expanding the "Subscription" options in the left navigation bar under "Forum Administration". You can choose between four options at this point:
You can view the current subscribers (and thus recipients) of the announcements in the forum administration under the item "Subscribers". Please note that changing the subscription setting does not apply retroactively to announcements that have already been created.
How can I delete materials/activities?
To do this, the editing function of the course must first be switched on, then the drop-down box next to the materials/activities can be opened, in which "Edit" is displayed in the unfolded state. There the delete option can be found.
After clicking on the delete button the materials/activities are not irrevocably deleted, but are moved to the "Recycle bin" for the time being. From there, the documents can also be restored if they are needed afterwards.
How can I register for a course?
Via "All courses" the course can be searched in a search field.
The search can also be done manually via the faculty and the subject.
Courses with access keys require an access key that can only be handed out by the instructor. Please contact the instructor(s) for assistance.
There are courses for which registration only works via LSF. Here, registration via Moodle is not possible.
Where are the courses I am registered for displayed?
Under "My Courses" in the left navigation bar, all courses in Moodle for which one is registered are listed.
I don't see all the courses I registered for in LSF, did I do something wrong?
No, because not all courses in the LSF have a supplementary Moodle course. Every teacher is free to request a supplementary Moodle course for his or her course if desired.
However, you can see whether a supplementary Moodle course exists on the event page in the LSF, where a supplementary course is shown to you via a link.
Where can I get the access key for a course?
Access keys are assigned by the instructors for their courses. This ensures that only a certain group of users can access the course in Moodle.
Why can't I see some courses in Moodle?
When a course is created, it can be set to Hidden. This has the purpose that the course can be edited by the teacher in peace. Occasionally it can happen that the teacher forgets to release the course for participants. Unfortunately, the support is not authorized to make courses visible. Please contact your instructor by mail or phone, he/she will be able to help you.
How can I tell who is responsible for a course in Moodle?
The instructors and responsible persons are all listed under the course name.
My course is empty, why?
This can have two reasons:
First, it may be that the instructor has not yet uploaded any materials.
Secondly, it may be that materials have already been uploaded, but the instructor is still hiding them and will only make them available during the course of the semester. Thus, you should always look into courses and not just download everything at the beginning and never look into the course again, you might miss important files.
How do I withdraw from a course?
In the corresponding course you will find a button Logout from course name under Course administration on the left side.
Please note that users who are enrolled in a synchronized course cannot log out of the Moodle course on their own.
Submission to a task is no longer possible. What should I do?
Keep calm and make contact with your instructors, because instructors are people too and will be understanding about missing the deadline as long as you have a good reason.
I don't understand parts in the materials. What should I do?
Contact your teacher directly. He or she will either explain the issue to you or give you tips on where to look up answers to your questions.
I cannot register for the selected course because there is no registration button. What can I do?
Moodle does not display an extra enrollment button. You can enroll in the desired Moodle course by simply clicking on the link of the course name. However, whether or not it is possible to log in to the Moodle course depends on the course settings made by the instructor.